climb – Catalyst Learning

CLiMB provides basic professionalism and skills instruction for entry-level employees through microlearnings.

CLiMB is an online library of focused, 10-minute microlearnings that provide actionable training for frontline employees on key concepts such as basic professionalism, communication, time and stress management – and providing exceptional customer service.

CLiMB uses real-world scenarios from healthcare-specific settings to train entry-level frontline employees.

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Benefits

Targeted skill building for individuals and work teams.

Entry-level associates have a significant daily impact on team productivity and patient/family satisfaction, but there is a lack of quality behavioral skills training for this group. CLiMB addresses this gap, including common issues related to poor performance and offers managers access to standardized, high-quality training for hourly workers.

CLiMB strengthens individuals’ skill sets and team performance, while providing a competitive distinction for recruiting and retaining talent. It allows organizations to:

Provide “just-in-time” targeted skill building at the moment of need
Be strategic and intentional about employee development
Hire individuals for organizational fit and train for needed skills
Inspire enthusiasm for learning, improve employee confidence and identify employees who aspire to move ahead in the organization

Benefits for organizations

Strengthen individual skill sets and improve team performance
Provide a competitive advantage for recruiting and retaining talented employees
Demonstrate intentional commitment to strategic employee development

Benefits for supervisors

Build supervisor and team-lead coaching skills
Provide efficient one-on-one teachable moments
Use for group training in huddles to cover general expectations or as a refresher course on important skills

Benefits for entry-level associates

Provides basic skills training in a modern, motivational framework, resulting in practical behavioral skill gains
Allows for self-directed learning and the opportunity to explore solutions
Uses group training to cover general expectations, or as a refresher on important skills

Curriculum

Addressing common performance challenges efficiently and effectively.

CLiMB is an online microlearning tool that addresses 14 competencies among non-clinical healthcare staff. Among these are accountability, collaboration, communication, customer service – and self-management.

Lessons and activities use real-world scenarios from healthcare-specific settings ranging from patient intake and nurse’s station to the cafeteria and beyond. Lessons focus squarely on the job positions of the targeted learner, including: food and nutrition, EVS, PCAs, Unit Secretaries and call centers.

Practice activities show how behaviors can be applied immediately on the job.

CLiMB Course Delivery Models

At 10-20 minutes each, CLiMB microlearning modules minimize the impact on employee work schedules and/or personal time. Focused modules allow opportunities for self-discovery of solutions and result in practical behavioral skill gains that employees can use as the foundation to further their career and personal growth.

Employees can access CLiMB from your LMS (delivered via SCORM package) or from the Catalyst Learning LMS, CLEO.

CLiMB Can Be Used in Three Ways:

Independent study by employees. The on-demand system allows employees to access microlearnings from your LMS at any time, by computer or tablet.
Managers serving as teachers/coaches. This way, supervisors have direct access to the CLiMB library and coaching tools and learn how to coach employees in 1/1 meetings, department meetings and huddles.
Educators teaching groups of employees. Incorporate CLiMB into your onboarding process. Easy-to-use facilitator guides lay out scenarios for group use.

CLiMB was developed in partnership with nationally recognized health systems – and customers.

AtlantiCare, Mercy and a third health system have a track record of extensive investing in entry-level associates and are long-term customers of Catalyst Learning. Each has provided funding to develop the initial CLiMB library and participated in all aspects of content development and testing.